Shop Policy

The Yarn 

Please note that due to the nature of hand dyed yarn no 2 skeins will never be the same.  If you are using more than a skein in your project I recommend alternate your skeins to prevent any pooling. 

Washing the yarn

I recommend washing our yarn in cold water with wool wash, lay flat to dry.  Even though some bases are super wash to keep your project looking nice I only recommend hand washing.

There might be slight bleeding that occur in some deeper colour.  If you have any concerns please get in contact with us so we can help you resolve the matter.


I usually pack my orders as I received them, however please allow 2 - 3 working days for you to received your shipping notification, I will usually ship the package in the morning Monday - Friday 

I post via Australia post with tracking.  Shipping cost may vary from destinations to destinations.  For more information on your packages please check the tracking number provided.


Orders / Refund / Exchange

If you place an order with us make sure it is what you need since we do not except any cancellations once it is placed.  If you are unhappy with any of your purchase please let us know.  Items that are eligible for returns will need to be in their original skein, no cake yarn will be excepted.

Buyer is responsible for return cost.  

Any clubs, pre orders sale are final.

Please contact us if you are unhappy with your purchase and we will do our best to help you. Items must be returned within 14 days in original skein-form, caked yarns are not refundable. The buyer is responsible for all return shipping costs as all shipping charges are non-refundable.

Custom Order 

Unfortunately I do not offer custom order at this time.